Refund Policy
Last updated: January 2025
1. Refund Eligibility
We offer refunds within 24 hours of purchase if the service has not been delivered or if there are technical issues preventing service delivery. Refund requests must be submitted through our official support channels.
2. Non-Refundable Services
Once digital services have been successfully delivered (such as social media followers, game credits, or other digital goods), they are generally non-refundable. This is due to the instant and irreversible nature of digital service delivery.
3. Refund Process
To request a refund, contact our support team at info@boostaru.com with your order number and reason for the refund request. We will review your request within 24-48 hours and respond with our decision.
4. Processing Time
Approved refunds will be processed within 3-5 business days and will be credited back to the original payment method used for the purchase. Processing times may vary depending on your payment provider.
5. Partial Refunds
In cases where services have been partially delivered, we may offer partial refunds at our discretion. The refund amount will be calculated based on the portion of services not delivered.
6. Dispute Resolution
If you're not satisfied with our refund decision, you may escalate the matter through our customer service management. We are committed to resolving all disputes fairly and promptly.
7. Contact Information
For refund requests or questions about this policy, please contact us at info@boostaru.com or through our website contact form. Our support team is available 24/7 to assist you.